We (me, my mom and a friend of mine) visited Zhangjiajie from 2017/09/15 to 2017/09/18, and I had chosen Tour-Zhangjiajie services based on the good reviews both on TripAdvisor and the website.
Firstly, before the trip, Frank advised us to spend the last night in another hotel, due to the proximity to the airport and Tianmen Mountain, and considering that we would watch Fox Fairy Show in the previous night. He managed to follow the schedule according to the places we would like to visit. As my train changed and we arrived later in Zhangjiajie, he managed to move Baofeng Lake to the next day without skipping any of the places we had requested to visit before. As my mother and I are vegetarians, our guide took us to places and local restaurants with vegetarian meals available in the menu. In addition, he was always patient and skillful in his explanations and was always willing to knowledgeably clarify our questions and doubts.
Moreover, Frank knew which places to visit first so as to avoid the horde of Chinese tourists flocking in Zhangjiajie. He also waited for us patiently while we contemplated Zhangjiajie’s beautiful and breathtaking landscapes and took many pictures! Actually, he took special care of my mother in places that required additional effort (such as long queues, steps to climb, etc), always making sure that she was ok and trying to find the smoothest way for her to achieve the places to be visited.
Therefore, I highly recommend Tour-Zhangjiajie due to their skills, knowledge, kindness and effort to make our stay in Zhangjiajie memorable.